Housekeeping3 min read

Housekeeping reports: overdue matrix, trends and cleaner scorecards

A supervisor's question is 'what is slipping'; an owner's is 'is it getting better'; a cleaner's is 'how am I doing'. Three reports, all built from the same ticks, none of them filled in by anyone.

By the end of this pageYou will be able to read each report, know what each number is computed from, and use them without turning them into surveillance.

On this page

The overdue matrix Trends Cleaner scorecards Using them well

Two views of the same recordDrag to compare

Overdue matrixCleaner scorecards

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Both are computed from ticks. Nobody fills in a report.

The overdue matrix

Units across, tasks down, a cell per pair: green if done within its interval, amber if due this week, red if overdue. Click a cell for that task's history in that unit. Monday morning, read it row by row: a red row is a task the whole building is behind on (usually a supply problem); a red column is a unit being skipped (usually a tenant who declines).

Trends

Tasks done per week, overdue count per week, turnover days per month, twelve months back. The shape you want: tasks flat, overdue falling, turnover days falling. A sudden drop in tasks with flat overdue means the checklist was trimmed — check Setup's history.

Cleaner scorecards

Per cleaner, 30 and 90 days: tasks done, share done on the day planned, average hours from check-in to first tick, cost per task (their pay share over tasks), damage reports raised, stock used per task. Compared to the building average, not to each other by name on a wall. The point is to see who needs help and who should train the next hire.

Using them well

Review the matrix weekly with the cleaners present; most red cells have a reason they can tell you in a sentence. Use the scorecard in a one-to-one, never as a league table. A cleaner who raises many damage reports is doing the job; one who raises none is not looking.

What is not measured. Time in a unit, location through the day, breaks. The platform knows when the first and last tick of a unit happened and nothing between. That is enough to manage with and not enough to surveil with, which is the line.