Premises — property operations platform
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Why Premises3 min read

Built by a landlord, run on a real building first

Most property software is designed by people who have never collected rent. This one was written by someone who had to, on a building that is still running on it.

By the end of this pageYou will know where the platform's opinions come from, and why some things in it are unusually specific.
On this pageWhat a real building teaches softwareWhy some things look oddly specificWhat it will never pretend to be
Where it came fromDrag the slider
A buildingA notebookA spreadsheetThe platformOther buildings
the buildingthe platform

What a real building teaches software

That tenants pay in parts, on different days, by different methods. That a cleaner does not want a dashboard; she wants to know which unit is next. That a guard will keep a log on a phone if it takes three taps and not if it takes five. That the water bill arrives as a single number and has to be split fairly. That official receipts are a booklet with serials, and the BIR will ask. That the owner's accountant wants files, not a login.

None of this is in a requirements document. It is in a year of running a building and being annoyed.

Why some things look oddly specific

The five-calendar-day disciplinary clock, because Philippine labour law has one. Water tariff bands, because the local utility bills that way. A "next unit" button on the cleaner's page, because walking back to a list wastes a minute each time and there are twenty units. The "View as" button, because the owner kept asking "what does Shane see?" These are not features someone imagined a customer might want. They are scars.

What it will never pretend to be

A bank. An accounting system of record. A chat app. A robot that runs your building. It records what happened, raises what is due, tells you what needs you, and stays out of the decisions. The building is still yours.

Still running on it. The building that started this is on the same platform as every other workspace, with no special version. When something breaks, it breaks for us first.

Related

Describes the platform as it is today. Something out of date? Tell us. · help 0.12.3