Gate, support and the tenant portal4 min read

The Gate: visitors, deliveries and who is on site right now

The notebook at the guard post is the least-read document in the building until the day it is the most important one. The Gate replaces it with something the guard can keep on a phone and the manager can search.

By the end of this pageYou will know what the Gate records, what the guard, the resident and the manager each see, and how to turn it on.

On this page

What gets logged Who sees what Pre-approved guests Turning it on

Arrive → log → tell → on site → outAnimated

What gets logged

Visitors, deliveries, contractors, and — in a gated subdivision — vehicles. Each entry is who (name or company), for which unit, the kind, a plate number if relevant, an optional photo, the time in, and later the time out. The guard does not type much: the unit picker, the kind buttons and recent names do most of it.

Who sees what

The guard sees today's log and On site now, and can search the last year. Guards use a kiosk PIN on a shared phone, not a personal account, so a shift change is a PIN change. Residents see arrivals for their own unit on the portal — a courier at 14:02, a guest at 19:30 — and can pre-approve an expected guest so the guard already knows. Managers see On site now on My day, the day's count, and the full log.

Pre-approved guests

From the portal: name, date, optionally a plate. The guard's phone shows expected arrivals for the day; logging one is a single tap. Tenants like it because guests are not interrogated; guards like it because the decision was made by someone else.

Turning it on

Settings › Gate: choose whether the place has a gate at all (a scattered condo does not), which kinds you log, whether residents are notified by portal only or also by WhatsApp, and the retention period for the log. Then create a kiosk PIN for the guard post.

Privacy. The Gate log holds names of people who are not your tenants. Keep retention to what you need — a year is typical — and say in your privacy notice that visitors are logged. Data privacy for landlords.