Gate, support and the tenant portal
Visitors and deliveries, repair tickets from reported to billed, and what tenants see.
- Read this one firstThe Gate: visitors, deliveries and who is on site right now
How the Gate works in Premises: a guard logs arrivals on a phone, residents are told, 'on site right now' is always current, and a year of log is searchable.
→ - Logbook: a record your guard can keep on a phone
How a guard logs an arrival in Premises in four taps — kind, unit, who, log it — marks people out, sees who is on site, and searches a year of entries.
→ - Support tickets: from "the aircon is leaking" to "fixed and billed"
A support ticket in Premises from start to finish: reported from the portal with a photo, triaged, assigned to staff or a contractor, closed with a cost.
→ - The tenant portal: balance, invoices, agreements, support — in one place
What a tenant sees on their Premises portal: balance and how to pay, every invoice, the signed lease, deposits held, support tickets and gate arrivals.
→ - Tenant portal invites: link, WhatsApp, email — and what happens when they expire
How a tenant is invited to the Premises portal — WhatsApp, email or a copied link — what the invitation contains, how long it lasts, and what to do on expiry.
→ - Paying from the portal: what tenants see and how you record it
How a tenant pays from the Premises portal today — QR codes per method, the invoice number as reference, an 'I've paid' note — and how that becomes a.
→ - Reporting an issue with a photo
How a tenant reports a problem from the Premises portal — kind, a line of text, a photo — what it creates on your side, what the tenant sees afterwards, and.
→ - Contractors on a ticket: assigning outside trades and tracking cost
How outside trades work a Premises ticket: assigned from your list, updated through a WhatsApp link without a login, cost recorded on the ticket, the Gate.
→ - Repair costs and the unit's history
What a unit's history page shows — every ticket, repair, cost, contractor and photo, tenancies, turnovers, cleaning — and how to use it for budgeting and.
→ - Announcements to every tenant at once
How to send a notice to all tenants or homeowners — by portal, WhatsApp and email, to a place, floor or street, with read receipts and a record of who was.
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