Premises — property operations platform
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Which kind of estate do you run? Buildings, subdivisions, scattered units — and why it matters

The first real question Premises asks is not your plan or your card. It is the shape of your estate — because a building, a subdivision and a handful of condos in different towers need different pages, and the platform would rather know than guess.

By the end of this pageYou will know which shape to choose at sign-up, what changes on screen because of it, and how to run several shapes under one login.
On this pageAnswer three questionsThe four shapes, and what each changesCan I change my mind?

Answer three questions

Which kind of estate do you run?Three questions

The four shapes, and what each changes

Stacked: buildings with floors

Units carry a floor. Lists group by floor, totals roll up by building, and the housekeeping rota is built around the idea that a cleaner moves along a corridor. This is the shape of an apartment building, a boutique hotel converted to suites, or a condo tower you manage whole.

Flat: streets, blocks and phases

Units are lots. Instead of a floor they carry a street, block or phase label, and the platform stops asking about stairs. The gate, the logbook and association dues move to the front of My day because that is what a subdivision runs on.

Several places: a mix

A building here, a row of townhouses there. You create one place per location, each with its own shape. My day shows them side by side, money pages add them up, and each place keeps its own rota and its own gate if it needs one.

Scattered: units inside buildings you don't run

Two condos in one tower, one in another, a house somewhere else. You create a place per building but add only the units you hold, and mark the building as managed by someone else. The platform will not ask you to clean the lobby or staff the gate of a building you do not run — but it will still tell you what each unit earns.

What if there is an association, not a landlord? Choose the flat shape and tell the platform it is an association. Rent becomes dues, clients become homeowners, and officers get a role of their own. The HOA section of this Help centre covers the rest.

Can I change my mind?

You can add places of any shape at any time. Changing the shape of a place that already has units and invoices is a bigger operation — contact support and we will walk through it with you — so it is worth getting the first one right, which is what the three questions above are for.

Related

Describes the platform as it is today. Something out of date? Tell us. · help 0.12.3